1. Privacy Policy Baroca respects the privacy of its customers and website visitors. We collect only the personal information necessary to process orders, provide customer support, manage payments and deliveries, and improve the shopping experience.
Depending on how you use our website, this may include your name, contact details, billing and shipping information, order history and payment-related information. Payments are processed through secure payment providers, and Baroca does not store full payment card details.
Personal data is processed in accordance with applicable data protection laws and is not sold to third parties.
More detailed information about how we process personal data, how long we retain it and your rights should be provided in our dedicated Privacy Policy.
2. Payment: We offer secure payment methods through the options available at checkout. Available payment methods may vary depending on your country and payment provider. All transactions are processed through secure payment systems. If you experience any issue with a payment, please contact us.
3. Shipping: Baroca ships orders from Belgium to selected destinations across Europe. Available shipping methods, costs and estimated delivery times are displayed during checkout. Orders are prepared as quickly as possible after payment confirmation. Where tracking is available, tracking information will be sent to the customer after dispatch.
4. Returns and Refunds: Customers buying online within the European Union generally have a legal right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable exceptions. Certain food products may be excluded from the right of withdrawal where they are perishable or where sealed products have been opened and cannot be returned for hygiene or food-safety reasons. If you receive a damaged, incorrect or defective product, please contact us as soon as possible with your order details and, where relevant, photographs.
Returned products must comply with the applicable return conditions.
5. Product Quality & Sustainability: We take care in selecting, preparing and presenting our products. Because some of our products are food products, natural variations in appearance, aroma or flavour may occur between batches without this necessarily indicating a defect. Product information, ingredients, allergens and storage instructions should always be checked on the relevant product page or packaging. Baroca seeks to work with suppliers and producers who value responsible sourcing, traceability and more sustainable practices. We also continue to look for ways to reduce unnecessary packaging and improve the environmental impact of our operation.
6. Customer Service: If you have questions about an order, product or delivery, you can contact us through our website contact form or by e-mail. We aim to respond as quickly as possible during normal business days.
7. Cookies: Our website uses cookies and similar technologies to ensure essential website functions, improve performance and, where applicable, support analytics and marketing. You can manage your cookie preferences through the available cookie controls or your browser settings. Some cookies are necessary for the proper functioning of the website.
8. Prices and Promotions: Prices displayed on the website may be updated from time to time. Promotions are valid only during the stated promotional period and while stocks last. The applicable price is the price displayed and confirmed during checkout at the time the order is placed.
9. Intellectual Property: The content of the Baroca website, including text, photographs, graphics, branding and design elements, is protected by applicable intellectual property laws.
Content may not be reproduced, distributed or used commercially without prior permission.
10. Contct: If you have any questions about these policies or need assistance, please contact Baroca through the contact details shown on our website.
